Customer care

Shipping & Returns

How your order is made

We sell two kinds of item. Ready-made items (sneakers, watches, jewelry, perfume, beauty, tech, home and many bags, sandals, activewear and kids items) are in stock at our supplier and dispatched within 1–3 days. GC-mark clothing and accessories are made to order. When you pay, your item is printed or embroidered with our mark by our production partner and shipped directly to you with a tracking number. This keeps quality consistent and avoids waste.

Delivery times & cost

Delivery is included in every price — there is no extra delivery charge at checkout.

Made-to-order GC-mark items

DestinationProductionShippingTypical total
Ghana2–5 business days8–22 business days10–27 business days
United States2–5 business days3–4 business days5–9 business days
UK, Europe, Canada, Australia2–5 business days3–15 business days5–20 business days
Rest of world2–5 business days8–22 business days10–27 business days

Ready-made items

Each ready-made product page shows its own estimate for Ghana and the USA, worked out from the supplier's shipping lane. Typical totals, including 1–3 days to dispatch:

DestinationDispatchShippingTypical total
United States — items marked “Ships from a US warehouse”1–2 days2–8 days (domestic US carrier)about 3–10 days
United States — other items1–3 days5–12 daysabout 6–15 days
Ghana1–3 days12–50 days (tracked postal lane)about 13–53 days
UK, Europe, Canada, Australia, rest of world1–3 days7–30 daysabout 8–33 days

Fast US delivery: items with the 🇺🇸 “Ships from a US warehouse” label are sent from stock inside the USA. Use the Fast USA delivery filter to see them. Some of these items are stocked only in the USA and can only be delivered to US addresses; their product page says so and checkout will not accept another country.

Phones, tablets and other battery-powered electronics contain lithium-ion batteries, which carriers ship under dangerous-goods rules. They can take longer to clear and some lanes may refuse them. Basic GSM phones work on 2G networks (such as in Ghana) and are not sold to the USA, where 2G and 3G networks have been switched off.

Some perfumes can't be shipped to Ghana by our supplier; those product pages say so and checkout will not accept a Ghana address for them.

Times are estimates and can be longer during holidays or customs delays. Orders with several items may arrive in separate parcels. You'll receive tracking by email once your order ships.

Customs & import duties

International orders (including Ghana) may be charged import duty or VAT by your country's customs authority on arrival. These charges are set by customs, are not included in our prices, and are paid by the recipient.

Returns, replacements & refunds

Cancellations

You can cancel within 12 hours of paying, before production starts, for a full refund.

Questions?

Email Genuinelinksplus@gmail.com or call Ghana +233 24 434 9421 / USA +1 347 213 5535.